Responsible Gaming at bitjile

1 Age Restriction Policy

bitjile operates a strict 18+ policy across all products and services on the platform, including casino games, sports betting, live dealer tables, and fishing games. This requirement is non-negotiable and applies to every player in Bangladesh, regardless of the payment method or device used to access the site.

During the registration process, players are required to confirm that they are at least 18 years of age. bitjile reserves the right to request supporting identity documentation at any stage — including a Bangladesh National Identity Card (NID), a valid passport, or an official driving licence — to verify the stated date of birth. Accounts found to belong to underage individuals will be permanently suspended and all funds will be withheld pending investigation.

We also encourage adults to keep their bitjile login credentials strictly private. Never share your username or password with anyone, including family members. If you believe your account details have been accessed by a minor, contact our support team at support@bitjile immediately so we can review and restrict the account.

2 Understanding Problem Gambling

Gambling is a widely enjoyed form of entertainment for millions of players across Bangladesh and around the world. For the vast majority of players, it remains a fun and controlled leisure activity. However, for a small number of individuals, gambling can become a serious problem that affects their finances, relationships, mental health, and daily functioning.

Problem gambling — sometimes referred to as compulsive gambling or gambling disorder — is characterised by an inability to control gambling behaviour despite negative consequences. It is not a sign of weakness or a moral failing; it is a recognised behavioural condition that responds well to intervention when identified early.

bitjile believes that every player in Bangladesh deserves access to clear, honest information about the risks associated with gambling. The following are recognised warning signs that gambling may be becoming a problem:

If any of the above points sound familiar, we encourage you to take our self-assessment quiz in the next section and to reach out to our support team for guidance. Recognising the signs early is the most important step towards regaining control.

3 Self-Assessment Quiz

The following questions are adapted from internationally recognised problem gambling screening tools. They are designed to help you reflect honestly on your gambling behaviour. This is not a diagnostic tool, but a prompt for personal reflection. Answer honestly — the results are for your benefit only.

4 Our Responsible Gaming Tools

bitjile provides a comprehensive suite of player protection tools that can be accessed directly through your account settings. These tools are free, immediate to activate, and designed to give you full control over your gambling activity on the platform.

To access any of these tools, log in to your bitjile account and navigate to the Account Settings > Responsible Gaming section. All requests for stricter limits are processed immediately. If you experience any difficulty activating these tools, contact our support team at support@bitjile and an agent will assist you within minutes.

5 Deposit Limits in Detail

Managing the amount of money you deposit into your bitjile account is one of the most effective ways to maintain control over your gambling budget. bitjile supports deposit limit controls for all major payment methods available to Bangladesh players, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank transfers, BRAC Bank, City Bank, and Visa / Mastercard.

You can set limits in Bangladeshi Taka (৳) on three timeframes:

• Daily Limit: The maximum total amount in ৳ that you can deposit within any single calendar day (midnight to midnight, Bangladesh Standard Time, UTC+6).
• Weekly Limit: The maximum total amount in ৳ that you can deposit across seven consecutive days, rolling from Monday to Sunday.
• Monthly Limit: The maximum total amount in ৳ that you can deposit within a single calendar month.

bitjile strongly recommends that all players — regardless of their current level of play — set a monthly deposit limit that reflects their actual disposable income after all essential living expenses have been accounted for. Gambling should never be funded from money allocated to rent, food, utilities, education, or family obligations.

6 Self-Exclusion Programme

bitjile's self-exclusion programme is available to any registered player who feels they need a longer, more structured break from gambling. It is one of the most powerful tools available to players who are concerned about their gambling behaviour and want to take decisive action.

Self-exclusion can be requested for the following durations:

• 6 Months: Your account is suspended for six months. You will not be able to log in, deposit, or place bets during this period.
• 12 Months: A one-year suspension with all the same restrictions as the 6-month option.
• 5 Years: An extended exclusion period suited to players who feel they need substantial distance from gambling.
• Permanent / Lifetime: Your account is permanently closed. This option cannot be reversed and is intended for players who wish to stop gambling indefinitely.

During the self-exclusion period, bitjile will also suppress any promotional or marketing communications sent to your registered email address or mobile number. You will not receive bonus offers, tournament invitations, or any other communication designed to encourage you to return to the platform before your exclusion period has ended.

When a self-exclusion period expires and a player wishes to reactivate their account, a 24-hour reflection period is mandatory before access is restored. During this period, the player will be shown responsible gaming information and prompted to set a deposit limit before reactivating. bitjile will not actively contact self-excluded players to encourage return to the platform.

7 Support Resources

bitjile acknowledges that our support team, while trained and compassionate, is not a substitute for dedicated professional counselling services. If you or someone you know is struggling with problem gambling, we strongly encourage seeking help from a qualified professional alongside using our platform tools.

The following types of support are typically available and relevant for players in Bangladesh:

• Mental Health Professionals: Psychiatrists and psychologists registered with the Bangladesh Medical and Dental Council (BMDC) who specialise in behavioural addiction can provide structured counselling and, where appropriate, medical support.
• General Practitioners: Your local GP or community health clinic in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, or any other division can provide an initial assessment and refer you to specialist services.
• Trusted Individuals: Speaking openly to a trusted friend, family member, or religious advisor is often the first step that enables people to seek further help. The act of disclosing a gambling problem to someone you trust reduces isolation and opens up a support network.
• Financial Counselling: If gambling has created financial difficulties, a financial counsellor or debt management advisor can help you create a structured repayment plan and stabilise your household finances.
• Community and Peer Support: Peer support networks and community groups for individuals affected by gambling-related harm exist in many Bangladeshi cities. Your local community centre or healthcare provider can direct you to the most appropriate group.

8 Contact Our Support Team

Our English-language support team is available 24 hours a day, seven days a week, including during Bangladeshi public holidays such as Eid, Victory Day (16 December), and Independence Day (26 March). No matter the time of day or night in Bangladesh Standard Time (BST, UTC+6), there is always a trained agent ready to help you with responsible gaming enquiries.

When contacting us, please include your registered email address and a brief description of the tool or restriction you wish to activate. You do not need to provide a reason, though doing so may help our team point you toward the most suitable option. All responsible gaming requests are handled with complete confidentiality and are processed by dedicated senior staff.

bitjile is committed to the welfare of every player on our platform. We view responsible gaming not as a regulatory box to tick, but as a fundamental part of what it means to operate a trustworthy platform for Bangladesh's online gaming community. We thank you for taking the time to read this page — it reflects exactly the kind of informed approach to gambling that we actively encourage.